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Refund policy
Would you like to submit a return or cancellation request? Log in to your customer account, open the relevant order and select the available return or cancellation option.
returns and right of withdrawal
When you make an online purchase, you generally have a 14-day cooling-off period. This period begins on the day after you, or a third party designated by you, receive the order. During this period, you can inform us that you wish to withdraw from the purchase without giving a reason.
You have 14 days from the day after receipt to inform us that you wish to withdraw from the purchase. If you receive one order in several parts, this period begins on the day after you receive the last part. For an online order collected from our shop, the period begins on the day after collection. After notifying us of your withdrawal, you have a further 14 days to return the products by post or hand them in at our shop.
You can notify us of your withdrawal by emailing info@debiersalon.nl, using our online withdrawal function or completing the model withdrawal form. After notifying us, you have a further 14 days to return the products by post or hand them in at our shop.
Simply returning an order or failing to collect it does not automatically constitute a valid notice of withdrawal.
return address
De Biersalon
Kreijerstraat 6
6101 CL Echt
The Netherlands
return costs and shipping
The customer bears the direct costs and risk of return shipping. We therefore do not provide a return label as standard. Pack bottles and cans carefully in a suitable, sturdy shipping box and preferably retain your proof of postage and tracking details.
condition of the products
During the cooling-off period, you may only inspect a product as you would be able to in a physical shop. Bottles, cans and other primary product packaging must therefore remain unopened.
For products that have been opened, damaged, consumed or made unsaleable through your handling, we may deduct the resulting reduction in value. This reduction may amount to the full value of the product.
The original shipping box is not required, provided that the products are packaged securely and appropriately.
damaged missing or incorrect products
Has a product been damaged, is something missing or have you received an incorrect product? Please contact us as soon as possible at info@debiersalon.nl. If possible, include clear photographs of the shipping box, shipping label, inner packaging and the products concerned.
We will then discuss an appropriate solution, such as replacement or a refund. We will only issue store credit with your consent.
exceptions
The right of withdrawal does not apply where a statutory exception applies. This may include:
- genuinely personalised products;
- products that deteriorate rapidly or have a very limited shelf life;
- sealed hygiene products whose seal has been broken;
- tickets for tastings or other leisure activities on a specific date or within a specific period.
Beer with a normal shelf life, standard beer and gift packs, and discounted products are not excluded from the right of withdrawal solely because of their shelf life, composition or price.
refunds
In the event of a valid withdrawal, we will refund the amounts due within 14 days of receiving your notice of withdrawal. We may withhold reimbursement until we have received the products or you have provided evidence that they have been sent back.
If you withdraw from the entire order, we will also refund the cost of the least expensive standard delivery option offered. If you withdraw from only part of the order, the original shipping costs will not be refunded.
Refunds will be made using the same payment method used for the order, unless you agree to another method or store credit without incurring any additional costs.
